Return Policy for Mother Mycelium

Thank you for choosing Mother Mycelium. We are dedicated to providing you with high-quality products and services. If you are not entirely satisfied with your purchase, we are here to assist you. Please review our formal return policy detailed below.

1. Refund and Replacement Policy for Grow Kits

Eligibility:

• We do not accept returns for Grow Kits due to the perishable nature of the products. However, we offer refunds and replacements if you are not satisfied with your purchase.

Conditions:

• Refunds and replacements for Grow Kits will be approved on a case-by-case basis.
• A valid proof of purchase must be provided.

Refund and Replacement Process:

• To request a refund or replacement, please contact our customer service department at info@mothermycelium.
• Our experienced support team will offer troubleshooting advice to help you with your grow kit. If your grow kit still does not produce with the aid of our customer support, we will send a free replacement grow kit.
• Approved refunds will be processed within 7 days and credited to the original method of payment.

2. Refund and Replacement Policy for Mushroom Supplements

Eligibility:

• We do not accept returns for Mushroom Supplements. However, we offer refunds if you are not satisfied with your purchase.

Conditions:

• A valid proof of purchase must be provided.

Refund and Replacement Process:

• To request a refund, please contact our customer service department at info@mothermycelium.
• Approved refunds will be processed within 7 days and credited to the original method of payment.

3. Return Policy for all other poducts

Eligibility:

• Returns for all other are accepted within 30 days from the date of purchase.

Conditions:

• The product must be unused, in its original packaging, and in the same condition as received.
• A valid proof of purchase must be provided.

Return Process:

• To initiate a return, please contact our customer service department at info@mothermycelium.
• Upon authorization, please return the item to the address provided by our customer service team.

Refunds:

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed within 7 days and credited to the original method of payment.

Additional Information

• Shipping Costs: Customers are responsible for the shipping costs associated with returning items. Shipping costs are non-refundable.
• Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us immediately at info@mothermycelium for further assistance.

For any inquiries or further clarification regarding our return policy, please do not hesitate to contact us at info@mothermycelium.Thank you for shopping with Mother Mycelium.